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Frequently Asked Questions - FAQ

We have the resources to fix these and other difficulties:

Data Recovery

Q: How do I get the hard drive to you?

A: Call or contact us and we will be happy to give you instructions.

Q: I accidentally deleted a file. How do I get it back?

A: Check the Recycle Bin. If you haven.t emptied it recently, your file should still be there. Highlight the file you want to recover, then right button click and click "restore".

Q: My computer runs really slowly and my friend told me to use the recovery CD to get it back in shape. Is this right?

A: Not exactly. The recovery CD will restore the Operating System but it can wipe out all your data. Using recovery is designed to set your computer back to its original state from the factory . and that means no data. You are better off trying to fix the problem.

Q: How do I tell if I need disaster recovery or if my drive or the operating system is damaged?

A: The tell tale signs are the ability to boot and run normally into Windows. If you are unable to boot to Windows or get the BSOD (blue screen of death) it's likely your operating system. If nothing happens when you turn on the computer after post-boot, the problem is likely with the drive, in which case you will need a hard drive data recovery solution.

Q: How much does it cost for hard drive data recovery if the drive isn't damaged?

A: If your drive isn't damaged and you are still able to boot into Windows properly, then the cost to recover data is minimal and should only take an hour or two.

Q: How long does it take to recover data?

A: Data recovery depends on the type of damage and the size of the media, hard drive or memory stick. A large severely damaged hard drive or media can run recovery utilities for 48 hours before recovering all sectors and tracks of the drive. Minor damage on a small drive could complete a similar task in less than 2 hours. It all depends on the size of the media, hard drive or memory stick and the severity of the damage.

Q: How much will it really cost to recover a hard drive?

A: At Data Back USA, we try to make this process as simple and cost effective as possible. We rate the drive in one of four categories: corrupted, failing, severely damaged or dead. A damaged drive means the operating system is corrupted; severely damaged means the operating system and file systems are corrupted; dead means the drive will not rotate or respond.

  • A corrupted drive needs to have its operating system restored and the data recovered. Cost: $397
  • A failing drive needs to have everything transferred off from it and data recovered on another computer. Cost: $497
  • A severely damaged drive needs to have everything moved off the drive onto another computer, just as a failing drive. However, it takes much longer to make the transfer because some sectors and tracks are not readable. Therefore, the customer may lose some data; say a document or spreadsheet (hopefully not the one you really need). Cost: $697
  • A dead drive needs to be disassembled in a "clean room" with people in "bunny suits" and the recording platters removed and installed on hard drive simulators to extract the data. Cost: dependent, but could be as much as $2,800


Q: What is this blue screen I get when I try to boot up?

A: BSOD is an error screen often seen before Windows boots into the desktop. It means a basic function of the operating system (O/S) is not reading or functioning as it should. This usually is due to an error on the hard drive where a program is trying to load and can't.

Q: A friend of mine came by and did something to the "msconfig" file. Now my computer runs slow. Why?

A: The "msconfig" file is a diagnostic tool and not a fix it tool. That means, unless you really know what you're doing, keep out.

Virus & Malware

Q: I think I have a virus or Trojan but I can't remove it. Is it okay to use the computer?

A: No. You must clean the infection before continuing to use your computer. The purpose of a virus, Trojan, worm and other malware is to "destroy" files. So the more files you expose to the malware, the more you risk losing.

Q: My computer was working fine this morning. Now it's all haywire. Can I just "restore" my computer to an earlier time?

A: No. Using Microsoft's restore function will make the problem worse. One should only use "restore" when you know your restore point is virus and malware clean and all your drivers and hardware is working correctly. Most restore points have more problems than solutions, especially if a virus is involved. Our recommendation: don't use it.